Shipping policy

At Aurèlin, we aim to make the journey from our studio to your doorstep as smooth and reliable as possible.

This Shipping Policy explains how orders are processed, dispatched and delivered.

Order Processing

Once your order has been successfully placed, you will receive an order confirmation using the contact information provided at checkout.

Orders are processed after they have been received and confirmed.

Processing times may vary during collection launches, sales, public holidays, periods of high order volume or other circumstances outside our normal operations.

Once your order has been dispatched, you will receive available shipment or tracking information where applicable.

Delivery Across Pakistan

Aurèlin delivers orders across Pakistan through third-party courier services.

Estimated delivery times may vary depending on:

  • Your delivery location
  • Courier operations
  • Public holidays
  • Weather conditions
  • Periods of high order volume
  • Collection launches or sales
  • Other circumstances outside Aurèlin's reasonable control

Delivery estimates are provided as a guide and cannot always be guaranteed.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated to you before your order is confirmed.

From time to time, Aurèlin may offer free or discounted delivery as part of a promotion. Any applicable terms will be communicated with the relevant offer.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your tracking information.

If you need assistance with an existing shipment, please contact Aurèlin Customer Care and keep your order number available so that we can assist you efficiently.

Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

  • Full name
  • Delivery address
  • City
  • Mobile number
  • Any other information required for successful delivery

Aurèlin cannot guarantee successful or timely delivery where incorrect, incomplete or outdated information has been provided.

Changing Your Delivery Address

If you need to change your delivery address or other delivery information after placing an order, please contact Aurèlin Customer Care as soon as possible.

We will do our best to accommodate your request.

However, changes cannot be guaranteed once an order has been processed, packed or handed over to the courier.

Delivery Attempts

Please ensure that someone is available to receive the parcel at the delivery address and that the telephone number provided with your order is active.

The courier may contact you when attempting delivery.

If a delivery cannot be completed because the recipient is unavailable, cannot be contacted, refuses the parcel or the delivery information provided is incorrect or incomplete, the parcel may be returned to Aurèlin.

If you would still like to receive an order after it has been returned to us following an unsuccessful delivery, additional shipping charges may apply before the order is dispatched again.

Delayed Orders

Occasionally, a shipment may take longer than expected due to courier delays, weather, public holidays, high order volumes or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact Aurèlin Customer Care with your order number and we will assist you with the available shipment information.

Lost Parcels

If your tracking information indicates an unusual delay or you believe your parcel may have been lost in transit, please contact us.

We will review the available tracking information and, where appropriate, coordinate with the courier service to investigate the shipment.

Any resolution will depend on the circumstances of the shipment and the outcome of the courier investigation.

Damaged Parcels

Please inspect your parcel and products after receiving your order.

If your parcel or product arrives damaged, please contact Aurèlin Customer Care as soon as possible and within the applicable period stated in our Return & Refund Policy.

Please retain the product and packaging and provide clear photographs or videos showing the condition in which the parcel and/or product was received.

Our team will review the issue and advise you on the appropriate next steps.

Incorrect Items

If you receive an item different from the one you ordered, please contact us within 5 days of receiving your order.

Please provide your order number along with clear photographs of the item received.

Once the issue has been reviewed and confirmed, our Customer Care team will arrange the appropriate resolution in accordance with our Return & Refund Policy.

International Shipping

International shipping availability, destinations, charges and delivery estimates may vary.

Where international delivery is available, applicable shipping information will be provided at checkout or communicated before the order is confirmed.

Customers placing international orders may also be responsible for customs duties, taxes, import charges or other fees imposed by the destination country, where applicable.

Returns & Exchanges

Shipping relating to returns, exchanges, damaged products or incorrect items is governed by our Return & Refund Policy.

Please do not send an item back without first contacting Aurèlin Customer Care and receiving the appropriate return instructions.

Contact Us

For shipping, delivery or order-related assistance, please contact Aurèlin through our official Customer Care channels:

WhatsApp: +92 331 9335743
Email: aurelinstudio@gmail.com

Please include your order number when contacting us about an existing order.

Instagram and Facebook DMs are not monitored for customer support. Messages sent through social media DMs will not be treated as formal shipping or order-related enquiries.

Aurèlin Customer Care