Exchanges & Returns

 

We hope you love your Aurèlin purchase. However, if something isn’t quite right, eligible items may be returned or exchanged within 5 days of receiving your order, subject to the conditions below.


Exchange & Return Eligibility

 

To qualify for an exchange or return:

  • The request must be made within 5 days of receiving your order.
  • The item must be unworn, unwashed, unused and unaltered.
  • All original tags and packaging must remain intact.
  • The item must be returned in its original condition.
  • Proof of purchase or your Aurèlin order number must be provided.

Items that do not meet these conditions may not be accepted for exchange or return.


How to Request an Exchange or Return

 

Before sending your item back, please contact Aurèlin Customer Care through:

WhatsApp: +92 331 9335743
Email: aurelinstudio@gmail.com

Please provide:

  • Your full name
  • Order number
  • Product name
  • Size and/or color, where applicable
  • Quantity
  • Reason for exchange or return
  • Photos or videos if the item is damaged, defective or incorrect

Our team will review your request and provide you with the return instructions and shipping address.

Please do not send a parcel back before contacting Customer Care.


Reasons for Exchange or Return

 

Eligible requests may include:

  • Item does not fit
  • Item is not as expected
  • Quality concern
  • Incorrect item received
  • Damaged or defective item received
  • Change of mind

All requests remain subject to the eligibility conditions stated on this page.


Exchanges

 

If you would like an exchange, please tell our Customer Care team which replacement item, size or color you require.

Exchanges are subject to stock availability.

If your requested replacement is unavailable, our team will discuss the available alternatives with you.

Any difference in price between the original and replacement product will need to be settled before the exchange is dispatched.


Damaged, Defective or Incorrect Items

 

Every Aurèlin order is checked before dispatch. However, if you receive an incorrect, damaged or defective product, please contact us as soon as possible within the 5-day return period.

Please include clear photographs or a video showing the issue so our team can review it.

Where the issue is confirmed to be from our side, Aurèlin will arrange the appropriate resolution.


Return Shipping

 

For exchanges or returns requested because of size, preference, change of mind or another reason not caused by an error from Aurèlin, return shipping costs will be the customer's responsibility.

Items should be securely repacked to prevent damage during transit.

We recommend using a reliable and trackable courier service. Aurèlin cannot be responsible for return parcels lost or damaged before they reach us.

If an incorrect, damaged or defective item was sent by Aurèlin, applicable return shipping costs will be handled by us.


Refunds

 

Where a return is approved for a refund, the refund will be processed after the returned item has been received and inspected by our team.

Approved refunds will normally be processed within 5 working days after inspection.

Depending on the original payment method and circumstances of the order, our team may request the necessary details to process your refund, such as:

Bank Transfer

  • Account holder's name
  • Bank account / IBAN number
  • Bank name

Easypaisa / JazzCash

  • Account holder's name
  • Registered mobile number

Customers should only provide payment details through our official customer-service channels when requested.

Original delivery charges and return shipping charges are non-refundable unless the return results from an error by Aurèlin.


Items That Cannot Be Returned or Exchanged

 

For hygiene, safety and product-integrity reasons, certain items may be marked as final sale or non-returnable.

Any such restriction will be clearly mentioned on the relevant product page before purchase.

Items that have been worn, washed, altered, damaged after delivery, stained, perfumed or returned without their original tags may also be refused.


Sale Items

 

Unless otherwise stated on the product page, sale or clearance items may only be exchanged and are not eligible for a cash refund.

Any item marked Final Sale cannot be returned or exchanged except where it arrives damaged, defective or incorrect.


Important: Official Customer Care Channels

 

For all exchanges, returns, refunds and order-related concerns, please contact us only through:

WhatsApp: +92 331 9335743
Email: aurelinstudio@gmail.com

Instagram and Facebook DMs are not monitored for customer support. Requests sent through social media DMs will not be treated as formal exchange or return requests.

Please always use one of the official customer-care channels above so that your request can be properly recorded and handled.

 

Aurèlin Customer Care