Frequently Asked Questions

Orders

How can I place an order?

You can place your order directly through our website at www.aurelinstudio.com or contact us on WhatsApp at +92 331 9335743 for assistance with placing an order.

Do I need an account to place an order?

No. You can place an order through the website without creating an account.

Can I place an order through Instagram or Facebook?

No. Orders and customer service enquiries are not handled through Instagram or Facebook DMs.

Please place your order through our website or contact us through our official WhatsApp number.

How will I know that my order has been received?

Once your website order has been placed successfully, you will receive an order confirmation using the contact information provided at checkout.

For orders placed through WhatsApp, our team will confirm your order directly with you.

Can I change or cancel my order after placing it?

If you need to make a change or cancel an order, please contact us as soon as possible. We will do our best to assist you, but changes or cancellations may not be possible once an order has been processed or dispatched.

Products & Sizing

Are AURÈLIN products stitched or unstitched?

We offer both ready-to-wear stitched pieces and unstitched suits. The product title and description will clearly mention whether an item is stitched or unstitched.

Please check the product details carefully before placing your order.

How do I choose the correct size?

For stitched products, please refer to the size guide available on the website before placing your order.

We recommend checking the garment measurements rather than relying only on your usual clothing size, as sizing can vary between different silhouettes.

Will the product colour look exactly the same as it does online?

We make every effort to represent product colours as accurately as possible. However, slight variations may occur due to lighting, photography and individual screen settings.

Where can I find fabric and product details?

Fabric, number of pieces and other relevant information are mentioned on each individual product page.

Delivery

Do you deliver across Pakistan?

Yes, AURÈLIN delivers orders across Pakistan.

How long will my order take to arrive?

Estimated delivery information is provided in our Delivery & Returns section. Delivery times may vary depending on your location, order volume and circumstances outside our control.

How can I track my order?

Once tracking information becomes available, you can use it to follow the progress of your shipment. You may also contact our customer care team if you need assistance with an existing order.

Please keep your order number available when contacting us.

What should I do if my parcel arrives damaged or I receive the wrong item?

Please contact us as soon as possible and provide your order number along with clear photographs of the item and packaging so our team can review the issue and assist you.

Exchanges, Returns & Refunds

Can I exchange or return an item?

If you wish to request an exchange or return, you must contact AURÈLIN within 5 days of receiving your order.

Please do not send an item back without contacting us first.

All exchange and return requests are reviewed according to our applicable policy and the condition of the item.

How do I request an exchange?

Contact our customer care team within 5 days of receiving your order and provide your order number and reason for requesting the exchange.

Our team will guide you through the next steps.

How do I request a return?

You must contact us within 5 days of receiving your order if you would like to request a return.

Please provide your order number and relevant details. Our team will review the request and guide you accordingly.

How do I request a refund?

Any refund request must also be raised with AURÈLIN within 5 days of receiving your order.

Please contact our customer care team with your order number and reason for the request. Refund eligibility will be assessed according to our applicable return and refund policy.

Can I return or exchange an item without contacting AURÈLIN first?

No.

You must contact our team before sending any product back to us. Items returned without prior communication may not be accepted or processed.

What happens if I contact you after 5 days?

Exchange, return and refund requests must be raised within the 5-day request period. Requests made after this period may not be eligible for processing.

Customer Support

How can I contact AURÈLIN?

You can reach us through:

WhatsApp / Phone: +92 331 9335743
Email: aurelinstudio@gmail.com

You can also use the contact form available on our website.

Do you provide customer support through Instagram or Facebook DMs?

No. Instagram and Facebook DMs are not monitored for customer support.

For order enquiries, exchanges, returns, refunds or product assistance, please contact us through our official WhatsApp number, email address or website contact form.

What information should I provide when contacting you about an order?

Please include your order number, the name or phone number used when placing the order, and a brief explanation of your enquiry.

For product-related issues, photographs may also be requested so we can assist you more efficiently.

Still need help?

If your question isn’t answered above, please contact the AURÈLIN Customer Care team through our official contact channels. We’ll be happy to assist you.